Withdrawal policy

1. Introduction

This policy explains how you can take money out of your Lendarance account, what we check before paying, and what can slow a payment down. By using the platform you agree that withdrawals are handled as described here.

It applies to every user and every plan. It is written to match the methods and timings published on the deposit and withdrawal page, so the two always agree.

2. Available withdrawal methods

You can withdraw to PayPal, to the Visa or Mastercard used to deposit, or by PayID bank transfer to an Australian account in your own name. If you moved assets through an exchange account, the funds return to that connected account according to its own rules.

As a rule we pay back to the method used to deposit. Where that is not possible, we may ask you to nominate a verified account instead.

3. Processing times

After we approve a request, PayPal withdrawals normally arrive within 24 hours, bank transfers in 1 to 3 business days and card withdrawals in 1 to 5 business days. Banks and card issuers set the final timing.

Public holidays, weekends outside Australian business hours, high request volumes and extra security review can add time. We tell you when a request is being held and why.

4. Fees and costs

We do not charge a fee to withdraw by any method listed. Your bank or card issuer, or a network when digital assets are moved, may charge their own fees. Any cost that applies is shown before you confirm the request.

Currency conversion of up to 1.50% applies only if the withdrawal currency differs from your account currency.

5. Withdrawal limits

Minimum and maximum amounts depend on your plan, the method and your verification level. A new account may have lower daily limits until verification is complete.

Where a limit applies we show it in your account before you submit, and we may adjust limits for security or regulatory reasons.

6. KYC and AML checks

Australian law requires us to know who we pay. Before your first withdrawal we need a valid photo ID and proof of address, and we may ask for further documents for larger amounts. See the KYC / AML page for the full list.

We may also review the source of funds. A withdrawal cannot be released until these checks are complete.

7. Reasons for delay or refusal

A withdrawal may be delayed or refused if details do not match your verified identity, a document is unreadable, a payment method is closed or restricted, or an additional review is required. Technical and regulatory reasons can also apply.

If we refuse a request we explain the reason unless the law prevents us from doing so, and we tell you what you can do next.

8. User responsibility

You are responsible for giving correct bank, card and wallet details. A payment sent to an account you entered incorrectly may not be recoverable. Please check every digit before you confirm.

You must also keep your sign-in details and two-factor codes private, and tell us at once if you think someone else has access.

9. Cancelling or changing a request

You can cancel a pending withdrawal from your dashboard or by contacting your account manager, provided it has not yet been released to the payment provider. Once released, it cannot be recalled by us.

To change the amount or method, cancel the request and submit a new one.

10. Support

Questions about a withdrawal go to [email protected] or to your account manager. We usually reply within one business hour during support hours.

Have your account email and the request date ready. Never send full card numbers or passwords.

11. Updates to this policy

We may update this policy when our payment methods, fees or legal obligations change. The current version is always on this page, and material changes are announced in your account before they apply.

Continuing to use the platform after a change takes effect means you accept the updated policy.