Frequently asked questions

No. The platform is built so that a complete beginner can get going, and your personal account manager explains each step. Be aware that not needing experience is not the same as not having risk. You can still lose money.

You need to be 18 or over, living in Australia, with a valid photo ID, a mobile phone and an email address. You can start from $250. An account at a supported exchange is needed to connect the trading side.

Yes. The dashboard works in a mobile browser and shows balances, alerts and reports. Some advanced settings are easier on a larger screen, and your manager can show you which.

There is no monthly platform fee. Trading commission of up to 0.58% per transaction, currency conversion of up to 1.50% and spreads apply, and we show them before you confirm. The full list is on the Fees and pricing page.

Every fee that applies to a transaction appears on the confirmation screen before you approve it. Totals are in your reports. Your bank or card issuer may add its own charges, which we cannot see.

No. Nobody can guarantee a profit in trading. Results vary, past results do not predict future ones, and you may lose some or all of your deposit.

The system scans prices, volumes and volatility around the clock and, based on rules and models, places trades through your connected exchange. It does not need you to watch charts, but you keep control of the settings and can pause it at any time.

Yes. You can choose trading pairs, trade sizes, alerts and limits. Your account manager can suggest a starting setup, and you can turn individual features on or off.

Alerts cover large price moves, filled orders, volatility changes and security events. They go by email or in the app. Start with a few and add more as you learn what is useful.

Yes. The simulator uses the same screens with no real funds, so you can learn how settings behave. Simulated results are only an illustration and usually look better than live results.

Yes. Digital asset prices are volatile, and automated strategies can lose as well as win. You can lose all of the money you deposit. See the Risk disclosure.

Risk controls can pause trading when conditions become extreme. They help in some situations but they cannot remove losses or promise that your capital is safe.

Use a unique password, switch on two-factor sign-in and keep your exchange API key limited to reading and trading. Watch your login alerts and end any session you do not recognise. See Security.

Funds you trade with stay in your account at the exchange, which you control. Deposits to the platform follow the terms on the payments page. Digital assets are generally not covered by government deposit guarantees.

Use account recovery on the sign-in page. We verify your identity, which can take a little time. Keep your 2FA backup codes in a safe place to avoid the delay.

Email [email protected] or call your account manager. For a complaint, follow the steps on the Complaints page.

Pause the strategy first, then ask your manager to review the settings with you. Most set-up mistakes are easy to correct, though trades already placed cannot be undone.

Start with the Getting started guide, then ask your manager. Do not guess with real money; use the simulator.