We are here to help, day and night

Our team aims to give every user fast, friendly and knowledgeable support. Whether you are new to automated trading or already managing a larger portfolio, we can answer your questions, explain how features work and help you fix problems.

Complete the form and tell us what you need. A member of our support team will review your request and reply as quickly as possible, usually within one business hour. We would like to help you get the most from your trading.

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Our office

Our Australian office is in Canberra.

  • Address, Canberra
    Level 4, 28 Furzer Street, Phillip ACT 2606, Australia
  • Office hours
    Mon to Fri 9:00 to 17:30 AET, excluding weekends
  • Call centre
    Account managers are reachable around the clock. Expected wait time: usually under one business hour.

Who can help with what

Your message goes to the Client Support & Compliance department. These are the questions they handle.

Account and setup

Registration, identity checks, two-factor sign-in, linking an exchange and changing your details.

Deposits and withdrawals

Payment methods, processing times, a payment that has not arrived and how to submit a withdrawal request.

Platform and features

Strategy settings, alerts, reports, the simulator and anything on the dashboard that is unclear.

Security concerns

A suspicious message, an unrecognised login or a possible clone site. Tell us straight away and we will lock the account if needed.

We cannot give personal financial advice. For complaints, use the process on the Complaints page.